Cancellation & Refund Policy

Last updated: 16 June 2026

Thank you for using AskMeTax, an online tax advisory service operated by Global Ledger Solutions (“we,” “us,” or “our”). This policy explains how subscriptions work, how you may cancel, and how refunds are handled. Because AskMeTax provides a digital information service — not physical goods — there are no returns or exchanges of product. Instead, this policy governs subscription cancellations.

1. Subscription Plans

AskMeTax offers the following paid subscription tiers:

• Monthly Plan: $100 / month — grants access to up to 100 tax advisory questions per monthly billing period.
• Annual Plan: $1000 / year — grants access to up to 100 tax advisory questions per month.

New users receive 5 complimentary questions at no charge before a subscription is required.

2. Cancellation

You may cancel your subscription at any time through your user account at the top left corner in the application. There is no cancellation fee and no minimum commitment period.

• Monthly Plan cancellations: Your subscription remains active until the end of the current billing period. No further charges will be made after cancellation is confirmed.
• Annual Plan cancellations: Your subscription remains active until the end of the current annual term. No further renewal charges will be made after cancellation is confirmed.

3. Refunds

As AskMeTax provides access to a digital service, all fees paid are generally non-refundable once a billing period has commenced. However, we will consider refund requests on a case-by-case basis under the following circumstances:

• You were charged in error (e.g., a duplicate charge or a technical fault on our end).
• You experienced a documented, sustained service outage that prevented normal use of the platform.
• You cancel an Annual Plan within 7 days of your initial annual subscription purchase and have used fewer than 5 questions during that period.

To request a refund, please email us at bd@gls-tax.com with your registered email address, the nature of the request, and any supporting details. Approved refunds will be processed within 7–14 business days and credited exclusively to the original payment method used at the time of purchase (i.e. the same card or account through which the payment was initiated). Refunds cannot be redirected to a different card, bank account, or payment method.

4. Non-Refundable Items

• Partial months or partial years of service already consumed.
• Questions already answered within an active subscription period.
• Subscriptions cancelled after the 7-day window described above.

5. Changes to This Policy

We reserve the right to update this Cancellation & Refund Policy at any time. Changes will be posted on this page with a revised “Last updated” date. Continued use of AskMeTax after any changes constitutes your acceptance of the revised policy.

6. Contact Us

For questions about this policy or to submit a cancellation or refund request, please contact us at bd@gls-tax.com or by phone at +94 77 489 3360 or +94 11 276 1128.